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Helping Hearts For Over 30 Years

Shipping Rates & Policies

 

CONTINENTAL USA SHIPPING RATES (includes APO, FPO, & Military Bases) 

 

REGULAR SHIPPING: FREE for orders over $99 and $6.95 for orders under $99. Regular shipments arrive in 4 to 10 business days after shipment with Monday through Saturday delivery. Our regular shipping service is called SurePost and combines the efficiency of UPS with the convenience of USPS. UPS picks up your package from our warehouse and delivers it to your local post office for final delivery to your mailbox by USPS, Monday through Saturday. Wholesale orders do not qualify for free shipping. 

EXPEDITED SHIPPING:  In addition to Regular Shipping, two expedited shipping services are available for an additional charge. The shipping charges are automatically determined and displayed in your shopping cart so you may select any desired shipping option.  Orders are usually shipped from our warehouse on the business day AFTER receiving an order.

    • UPS Next Day - Arrives in 1 business day AFTER being shipped from the warehouse, Monday through Friday
    • UPS 2nd - Arrives in 2 business days AFTER shipping from the warehouse, Monday through Friday

Though usually accurate, estimated arrival dates are not guaranteed.  Weather delays and other unforseen circumstances may impact delivery times.   

ALASKA, HAWAII & USA TERRITORIES: Shipping charges will be calculated in your shopping cart and will depend on the weight of the order. Please allow for 10 – 14 business days for shipments to arrive.

IN-STORE PICKUP:  We offer pick up at our headquarters in Pennsburg, PA to accommodate our customers who live locally. Please keep in mind that since we are not a retail location, we do require 2 business days from the time your order is placed to the time your order will be available for pick up at our location. Pick up times are Monday through Friday, 9am to 3pm eastern time. Our address is 404 Main Street, Pennsburg, PA, 18073. If ordering online, please select "In-store Pickup" for your shipping option. If paying by check, your check must be received at least 2 business days prior to pick up. If sending your check by mail, please call to confirm that your check has been received and your order is ready for pick up prior to arriving at our location. If your order is ready sooner, we will call to notify you.

SHIPPING NOTES 

  • All orders are usually shipped the next business day so you can start improving your health quickly!
  • Business days are Monday through Friday excluding federal holidays.
  • Shipping charges are based on the value of total merchandise ordered after discounts are subtracted.
  • APO/FPO, military bases and USA territories should allow 10-14 days for shipments.  Expedited shipping is not available.
  • Rural area delivery may take an additional day.
  • Service guidelines and guarantees by USPS and UPS do not apply in the event of severe weather conditions.
  • It is NOT possible to change or cancel an address or shipping method once an item has shipped.
  • Shipping fees will not be refunded for returned packages.
  • FOB shipping point.

INTERNATIONAL ORDERS

 

Select the country destination in the shipping cart and your shipping charges will be automatically calculated and displayed.  You usually should receive your order in 5-15 business days depending on how fast the Customs Department in your particular country clears your order.  You will receive an email with tracking information about your order after it is shipped.  All orders are "FOB shipping point".

Due to the unpredictable nature of shipping around the world, we cannot guarantee shipping times. Once an international order is placed, it cannot be cancelled or refunded. We do not accept any returns of international orders nor do we issue refunds for international orders.  

Customers outside the United States may be subject to additional fees and charges.  Please be aware of local custom and importation laws before placing your order as you may be required to pay additional fees after the shipment arrives in your country.

Before ordering, please be sure to check if any vitamins, herbs or supplements are prohibited from entering your country at: http://www.internationalcheckout.com/vitamins/vitamins.html. You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from MyResqProducts.com, you are considered the importer of record and must comply with all laws and regulations of the country to which you are receiving/sending the goods.

 

FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING

    1. How long will it be before I receive my order?
      For standard shipping in the United States, you should receive your order within 7-10 business days, though many shipments arrive at their destination within a few days,  particularly those on the East Coast. Please allow additional time for shipments to APO/FPO addresses, US territories, Alaska, and Hawaii.
    2. Do you ship to addresses outside the United States?
      Yes, we do ship internationally. The shipping fees will be calculated in your shopping cart. Additional custom fees, duties and other charges may need to be paid upon entry to your country or delivery to your address.
    3. Do you ship to military APO/FPO addresses?
      Yes.
    4. What do you charge for standard shipments on an order?
      The cost of regular shipping in the continental USA is $6.95 for all orders under $99 and FREE for all orders over $99. Overnight shipping, two-day shipping and shipping internationally is extra.